# Can I make an exchange from outside the U.S.?

> Were sorry but we do not offer automatic exchanges for orders outside the US at this time If you want a different item or size please return the original 

Source: https://help.thereformation.com/en_us/can-i-make-an-exchange-from-outside-the-u-s-rkY7pW2r2

Last updated: 2025-03-27T15:53:22.380Z

  
We’re sorry, but we do not offer automatic exchanges for orders outside the U.S. at this time. If you want a different item or size, please return the original item and place another order for the new item.

  

To return your order online, please follow the instructions below:

1.  Log into your [Ref account](https://www.thereformation.com/order-status?rurl=1) or create one using the email associated with your order, and head to the [Returns & Exchanges](https://www.thereformation.com/order-status?isReturnExchange=true) page.
    
    1.  Please note, that you’ll need a Ref account to start a return. You can create a password [here](https://www.thereformation.com/order-status?rurl=1) if you checked out as a Guest.
        
2.  Choose the order you want to start a return for and press ‘Start a return’
    
    1.  If you are outside of the return window, you will not see an option to start a return.
        
3.  Select Return for the item(s) you want to return.
    
4.  Review your return and submit it.
    
5.  Print your label from the return portal and attach it to the mailer. You may receive further return instructions on your return note. If so, please follow the instructions on the printout you receive. 
    
6.  Drop off your return to the courier on the label.
    

  

All returns are subject to our return policy which you can view [](https://help.thereformation.com/en_us/what-is-your-return-policy-ry51JfnSh)[here](https://help.thereformation.com/en_us/what-is-your-return-policy-ry51JfnSh). Your return may be subject to a return shipping fee which will be deducted from your refund. You can view your return shipping fee per country [here](https://help.thereformation.com/en_us/what-is-your-return-policy-ry51JfnSh). Once your return is processed, you will receive an email from us letting you know.

  
Please note that it may take up to 3-4 business days to process your return once received. Once your return has been processed, please allow an additional 5-10 business days for your refund to be posted by your bank.  
  
  
Still have questions? [Contact](https://help.thereformation.com/en_us/contact/contact-us-HJbQdfdHj?bag_qty=0&logged_in=false) Customer Love.