# FAQ for Friends with Benefits > What is Friends with Benefits Friends with Benefits is our free program designed for our most loyal customers with more benefits more access and more w Source: https://help.thereformation.com/en_us/faq-for-friends-with-benefits-HyrLQUiK3 Last updated: 2026-09-10T21:54:08.106Z ![](https://cdn.kustomerhostedcontent.com/media/634ef3d04486e6f58f88629f/9221bd4b542785739f65ede751bdccf8.png) **What is Friends with Benefits?**  It’s a super exclusive, invite only loyalty program that rewards you for shopping Ref. As if the clothes weren’t enough.  **How do I join Friends with Benefits?**  Spend $1,000 USD (or the equivalent thereof in your local currency), excluding promotional offers, taxes, returns and shipping charges, and place more than one order using the same email address (in-store and online) within a calendar year. Once you receive an invite to FWB, [create an account online](https://www.thereformation.com/order-status) or [sign into your account](https://www.thereformation.com/collections/friends-with-benefits?srsltid=AfmBOoqDYXnLuj0i-PPMOWXpUPBkbBi2pAp8zSSSLvmbaTh-TSj_b3zd) with the same email to see your benefits in your account page. Your membership will be live approximately 30 days after qualifying.  **What benefits do Friends with Benefits members get? Where can I see my benefits?**  Exclusive early access: Shop limited edition launches, collabs, and sales before everyone else. Favoritism: A direct line to our team of experts, exclusive invites to Ref events, and bribes in the form of gifts. Yay. Repairs & Alterations: We can fix you. Get credit towards alterations and repairs on your Ref stuff, forever. Priority shipping: We always pack your orders first. [Sign in](https://www.thereformation.com/collections/friends-with-benefits?srsltid=AfmBOoqDYXnLuj0i-PPMOWXpUPBkbBi2pAp8zSSSLvmbaTh-TSj_b3zd) to your FWB linked Ref account to see your benefits in your account page. **How is my membership determined?** Your Friends with Benefits membership is determined by how much you spend within a calendar year at thereformation.com and any Reformation stores (excluding promotional offers, returns, taxes and shipping charges) when you provide or check out with the email address that is registered to your account. Spend $1,000 USD (or the equivalent thereof in your local currency), excluding promotional offers, taxes, returns and shipping charges, and place more than one order using the same email address (in-store and/or online) within a calendar year.  **When do my rewards expire?**  Your Friends with Benefits membership will expire at the end of the calendar year. If you have spent $1,000 USD (or the equivalent thereof in your local currency), excluding promotional offers, taxes, returns and shipping charges, within a calendar year, and have placed more than one order using the same email address (in-store and/or online) within that calendar year, you will be automatically granted benefits for the next calendar year.  **What happens to a reward when I make a return?**  Upon the return of an item, that item will not count toward your benefit qualification calculation.  **I don’t live in the United States. Can I still be part of the program?**  Yes! Friends with Benefits is a global program.  **Are benefits the same for Friends with Benefits members outside the United States?**  Yes, however customers outside the United States already get the fastest shipping available, based on the location of the product, lucky you!  For FWB’s in London, access your free repairs and hemming benefit in any of our London stores. If you're located outside of London, email the FWB hotline and they will provide a 10% refund from your original purchase price to get your item repaired locally. You must provide your order number for your free repair to be processed. **How do I make sure my purchases count for Friends with Benefits?**  Online: [Sign in](https://www.thereformation.com/collections/friends-with-benefits?srsltid=AfmBOoqDYXnLuj0i-PPMOWXpUPBkbBi2pAp8zSSSLvmbaTh-TSj_b3zd) at [thereformation.com](https://www.thereformation.com/) before making your purchase. In stores: Provide the store associate with the email address linked to your account at checkout. **How long does it take for my Friends with Benefits membership to show up?**  Redemption takes at least 30 days to process (after the qualifying order is made) before they’re displayed in your Reformation account. **How do I redeem my rewards?**  You can redeem benefits via online purchases by signing into your Reformation account. If you qualify for Friends with Benefits, you will see a blue checkmark once signed in, next to your name. If you’re shopping in stores, just provide the email address linked to your account at the register, and the associate will apply any available benefits to that purchase. **What if I get an email from the FWB Style Desk?** Our Style Desk is another FWB perk, here to give you more extra-special treatment. Think personalized styling tips and product recommendations, fun surprises, and other exclusive FWB-only things.  **How do I send my Ref in for a repair?**  For all U.S. based customers, repairable\* Reformation apparel will be repaired free of charge for the full life of the product. Just email or text our Hotline with your order number and details about your Ref that needs love. Repairs are not available outside the continental U.S. or London, therefore customers will receive a 10% refund from the total product purchase price, if order number is provided. This refund can be used for the customer to have the item repaired locally. You can read more about our repairs [here](https://help.thereformation.com/repairs-BkKz8009h). \*Repairable items generally include hemmed skirts, pants or dresses, sleeve hemming, strap length adjustments, holes along seam line, other holes with patch, damaged zippers, button (pending availability of replacement). Reach out to the FWB Hotline or go into a Ref Store for more information.