# How do I create an exchange in the U.S.?

> How do I create an exchange      To create an exchange for orders within the US    Click on our   Returns and Exchanges  page  and input your email and orde

Source: https://help.thereformation.com/en_us/how-do-i-create-an-exchange-SJlXop9H2

Last updated: 2026-06-24T17:52:00.425Z

  
We currently offer free and easy exchanges on shipped U.S. orders. You have 30 days from your delivery date to start an exchange. Online orders can be exchanged through our portal [here](https://www.thereformation.com/order-status?isReturnExchange=true) or at any [store location](https://www.thereformation.com/stores.html), while in-store purchases must be exchanged at a store location. Items can only be exchanged once for a different size or color of the same style.

  
**Exchange Online\***  
To create an exchange online for orders within the continental U.S.:

1.  Log into your [Ref account](https://www.thereformation.com/order-status?rurl=1) or create one using the email associated with your order, and head to the [Returns & Exchanges](https://www.thereformation.com/order-status?isReturnExchange=true) page.
    
    1.  Please note, that you’ll need a Ref account to start an exchange. You can create a password [here](https://www.thereformation.com/order-status?rurl=1) if you checked out as a Guest.
        
2.  View the order you want to start a return for and press ‘Start an exchange or return’
    
    1.  If you are outside of the return window, you will not see an option to start an exchange.
        
3.  Select Exchange for the item(s) you want to exchange.
    
4.  Choose a new size or color and click Review. Please note you can only exchange for a new size or color (where applicable) of the same item once. 
    
5.  Add a valid credit card if you don’t have one on file. You cannot initiate an exchange or return for Ref credit without a credit card on file.
    
    1.  If you already have a valid credit card saved to your Ref account, this step will be bypassed. Please note, that a pending charge of $0.02 may appear on your statement but will drop after 7 days. 
        
6.  Review and Submit your exchange.
    
7.  Print your return label and drop off your return by the stated date to avoid being charged.\*
    

  
Your exchange will be shipped as soon as possible, and you'll receive a shipping confirmation email once it is on the way. 

\*Make sure to send back your return within 30 days of receiving your order to avoid being charged and/or to receive your refund. If your order is outside of the return window you will not have the option to create an exchange. All orders purchased with Instant Ref Credit are only eligible for return for store credit. For online and in-store returns, please note that all apothecary, lingerie, hosiery, vintage, and items marked ‘Final Sale’ are final sale and cannot be returned or exchanged. If your garment, handbag, or jewelry arrives in a garment bag or dust bag, it must be returned inside the bag to be eligible for a refund.   
  
Customer Love is happy to answer any questions about the exchange process, but we cannot initiate an online exchange on your behalf due to verification and security reasons.   
  

**Exchange In-Store**  
To complete an exchange in-store for orders within the continental U.S.:

1.  Locate your nearest Ref store. You can view our store locations [here](https://www.thereformation.com/stores.html). 
2.  Have your order number or email address used to place your order available. 
    1.  You can find your order number on your order or shipping confirmation emails. If you can’t locate your order number, [contact](https://reformation.kustomer.help/en_us/contact/contact-us-Syi6jHagA) Customer Love. 
3.  Bring your items in-store and complete your exchange. 
4.  You’ll receive a confirmation email once your return has been processed. 

Items can only be exchanged once for a different size or color of the same style. Please note that inventory varies by location. If the item you wish to exchange for is unavailable, the store cannot complete your exchange in-store.  
  
  
  

Still have questions? [Contact](https://reformation.kustomer.help/en_us/contact/contact-us-Syi6jHagA) Customer Love.