# How do I return my U.K. order?

> If you are returning an order from the UK use our selfservice portal to print out a prepaid label and return your items back Pickups are not included in t

Source: https://help.thereformation.com/en_us/how-do-i-return-my-u-k-order-HJukrGV2n

Last updated: 2025-04-16T13:14:59.515Z

To initiate a return, choose from the options below and follow the instructions. Make sure to have your return dropped off at the carrier listed on your return label or a store location within 30 days from when you receive your order to avoid being charged and/or to receive your refund. If your order is shipped in more than one shipment, each shipment will have a return window based on its delivery date.   
  
If you’re returning online, please only send returns using our pre-paid return labels so that we can track your stuff. We cannot refund a lost return that was sent using a method other than our return labels.   
  
**All returns are subject to our return policy which you can view** [**here**](https://help.thereformation.com/en_us/what-is-your-return-policy-ry51JfnSh)**.**   
  
  
Return Online  
To return your order online, please follow the instructions below:

1.  Log into your [Ref account](https://www.thereformation.com/order-status?rurl=1) or create one using the email associated with your order, and head to the [Returns & Exchanges](https://www.thereformation.com/order-status?isReturnExchange=true) page.
    
    1.  Please note, that you’ll need a Ref account to start a return. You can create a password [here](https://www.thereformation.com/order-status?rurl=1) if you checked out as a Guest.
        
2.  Choose the order you want to start a return for and press ‘Start a return’
    
    1.  If you are outside of the return window, you will not see an option to start a return.
        
3.  Select Return for the item(s) you want to return.
    
4.  Review your return and submit it.
    
5.  Print your label and attach it to the mailer. You may receive further return instructions on your return note. If so, please follow the instructions on the printout you receive. 
    
6.  Drop off your return to the courier on the label.
    

  
Returns from the United Kingdom are subject to a £6.00 return shipping fee. A return shipping fee applies to all returned orders, with one fee per order. There is no fee for in-store returns or Friends with Benefits loyalty program members who keep at least one item from their order. Additionally, duties and taxes are included in the price paid and are therefore refundable.

Please note that it may take up to 3-4 business days to process your return once received. Once your return has been processed, please allow an additional 5-10 business days for your refund to be posted by your bank.  
  
  
Return In-store  
To return your order to a Reformation store location, please follow the instructions below: 

1.  Locate your nearest Ref store. You can visit our store locations below to initiate a return.
    
    1.  [Ref Battersea](https://www.thereformation.com/stores/Battersea.html), [Ref Chelsea](https://www.thereformation.com/stores/Chelsea.html), [Ref Covent Garden](https://www.thereformation.com/stores/covent-garden.html), [Ref Notting Hill](https://www.thereformation.com/stores/notting-hill.html), [Ref Shoreditch](https://www.thereformation.com/stores/shoreditch.html)
        
2.  Have your order number or email address used to place your order available. 
    
    1.  You can find your order number on your order or shipping confirmation emails. If you can’t locate your order number, [contact](https://help.thereformation.com/en_us/contact/contact-us-HJbQdfdHj?bag_qty=0&logged_in=false) Customer Love. 
        
3.  Bring your items in-store and complete your return. 
    
4.  You’ll receive a return confirmation email once your return has been processed. 
    

  
There is no return shipping fee for orders returned in-store. Your refund will be credited to the original form of payment used to make the purchase, unless stated otherwise. Once your return has been processed, please allow an additional 5-10 business days for your refund to be posted by your bank.

  

Still have questions? [Contact](https://help.thereformation.com/en_us/contact/contact-us-HJbQdfdHj?bag_qty=0&logged_in=false) Customer Love.