# How do I return my U.S. order?

> If you are returning an order from within the US you can either return your item in a store location or follow the steps below      1 Log into your Ref acc

Source: https://help.thereformation.com/en_us/how-do-i-return-my-u-s-order-ryqDDjq4p

Last updated: 2025-05-06T17:33:36.887Z

# To initiate a return, choose from the options below and follow the instructions. Make sure to have your return dropped off at a carrier or a store location within 30 days from when you receive your order to avoid being charged and/or to receive your refund. If you’re returning online, please only send returns using our pre-paid return labels so that we can track your stuff. We cannot refund a lost return that was sent using a method other than our return labels. 

  
**All returns are subject to our return policy which you can view** **[](https://help.thereformation.com/en_us/what-is-your-return-policy-ry51JfnSh)**[**here**](https://help.thereformation.com/en_us/what-is-your-return-policy-ry51JfnSh)**.**   
  
  
Return Online  
To return your order online, please follow the instructions below:

1.  Log into your [Ref account](https://www.thereformation.com/order-status?rurl=1) or create one using the email associated with your order, and head to the [Returns & Exchanges](https://www.thereformation.com/order-status?isReturnExchange=true) page.
    
    1.  Please note, that you’ll need a Ref account to start a return. You can create a password [here](https://www.thereformation.com/order-status?rurl=1) if you checked out as a Guest.
        
2.  Choose the order you want to start a return for and press ‘Start an exchange or return’
    
    1.  If you are outside of the return window, you will not see an option to start a return or exchange.
        
3.  Select Return for the item(s) you want to return.
    
    1.  If you are located within the US and would like to return for Instant Ref Credit, you must add a valid credit card if you don’t have one on file. You cannot initiate a return for Ref credit without a credit card on file. If you already have a valid credit card saved to your Ref account, this step will be bypassed.
        
4.  Review your return and submit it.
    
5.  Print your label and attach it to the mailer.
    
    1.  For international returns, you may receive further return instructions on your return note. 
        
6.  Drop off your return to the courier on the label.
    

  
U.S. returns are subject to an $8.00 USD return shipping fee. A return shipping fee applies to all returned orders, with one fee per order. There is no fee for in-store returns, Instant RefCredit refunds, exchanges, or Friends with Benefits loyalty program members who keep at least one item from their order.   

Please note that it may take up to 3-4 business days to process your return once received. Once your return has been processed, please allow an additional 5-10 business days for your refund to be posted by your bank.  
  
  
Return In-store  
To return your order to a Reformation store location, please follow the instructions below:

1.  Locate your nearest Ref store. You can view our store locations [here](https://www.thereformation.com/stores.html). 
    
2.  Have your order number or email address used to place your order available. 
    
    1.  You can find your order number on your order or shipping confirmation emails. If you can’t locate your order number, [contact](https://help.thereformation.com/en_us/contact/contact-us-HJbQdfdHj?bag_qty=0&logged_in=false) Customer Love. 
        
3.  Bring your items in-store and complete your return. 
    
4.  You’ll receive a return confirmation email once your return has been processed. 
    

  
There is no return shipping fee for orders returned in-store. Your refund will be credited to the original form of payment used to make the purchase, unless stated otherwise. Once your return has been processed, please allow an additional 5-10 business days for your refund to be posted by your bank.  
  
  
**Returns from U.S. military bases and U.S. territories**

We're not able to provide prepaid return labels to our customers shopping from U.S. military bases or U.S. territories but you can send your stuff back to us using your preferred courier service. You will be responsible for any return shipping fees and any duties and taxes paid are nonrefundable. Please reach out to [Customer Love](https://help.thereformation.com/en_us/contact/contact-us-HJbQdfdHj?bag_qty=1&logged_in=false) for instructions on how to send back your return.

  

Still have questions? [Contact](https://help.thereformation.com/en_us/contact/contact-us-HJbQdfdHj?bag_qty=0&logged_in=false) Customer Love.