# Repairs

> 1 Does Reformation offer repairs       Yes We want your Ref to live a long and healthy life and repairs will help make that possible We know you and planet

Source: https://help.thereformation.com/en_us/repairs-BkKz8009h

Last updated: 2025-04-10T19:36:04.976Z

  
How do repairs work?  
We offer complimentary repairs on Reformation apparel. Please note, this service is only available in U.S. stores (excluding pop-ups and outlets). This benefit includes Ref apparel purchases made online or in-store. You’ll need a Ref order number to get started.

  

To use the service, you have two options. You can either visit us in select U.S. stores (listed [here](https://www.thereformation.com/alterations.html)), or [contact](https://reformation.kustomer.help/en_us/contact/contact-us-Syi6jHagA) our Customer Love team to process your repair virtually. If you choose to visit us in-person, just ask a member of our store team for assistance. To have your garment repaired through the virtual process, you will share your garment details with Customer Love, and then will be given a prepaid shipping label and packing slip to send your garment out for repair.  
  

  
What types of repairs does Ref offer?  
We aim to repair your clothing by restoring it to a wearable condition. Please note, repair service qualification depends on the type of damage to your garment. We cannot repair garments made with loom knits, sequins, leather, lace, nor  bridal gowns, or some delicates. If your garment is unrepairable, it will be shipped back to you free of charge.  
  

Typical repairs include:

*   button replacements
    
*   zipper repairs or replacements 
    
*   elastic replacements 
    
*   belt loop repairs 
    
*   strap repairs
    
*   some stains
    
*   rips or holes along a seam
    
*   other rips or holes with a patch
    

  
  
What will my garment look like when I receive it back?

We will do our best to bring your garment back to like-new condition using similar coloring, fabric, and hardware. If your repair requires a replacement of unique features like specialty buttons or hardware, feel free to include a replacement in the shipment if you have it. Otherwise, we will use the closest alternative available, but an exact match may not be possible. If you have any questions before beginning a repair order, please contact our team via love@thereformation.com

  
  
What do I need to have to complete the process at home through the virtual service?  
To complete the repairs process from your home, you will need 1) a writing instrument, 2) a printer to access your packing list and shipping label, and 3) packaging materials to ship your garment. When will I receive my finished garment?  
Once your garment has been shipped or left with one of our store teams, you can expect to receive your repaired garment back within three weeks. While you may receive it sooner, shorter turnaround times cannot be guaranteed.  
  

  
For in-store orders, can I have my garment shipped directly to my home, or do I need to come back to the store for pickup?  
You can choose to have your clothes shipped directly to an address of your choosing (within the Continental U.S.), or back to the store where you initiated the process. At this time, we cannot ship your clothes to an international address.