# What is your exchange policy? (US Only)

> Exchanges can be made anytime before 30 days after your delivery date If you are outside of your return window you will not see an option to create an exchang

Source: https://help.thereformation.com/en_us/what-is-your-exchange-policy-rkbviRlD6

Last updated: 2026-05-07T14:39:51.664Z

  
You have 30 days from your delivery date to start an exchange. Online orders can be exchanged through our portal [here](https://www.thereformation.com/order-status?isReturnExchange=true) or at any store location, while in-store purchases must be exchanged at a store location. Items can only be exchanged once for a different size or color of the same style.

Your exchange ships as soon as possible. Please return your original item within 30 days of delivery to avoid being charged. Please use our pre-paid return labels to return your item; we cannot be held responsible for lost packages sent using a method other than our return labels. There is no fee for in-store returns, Instant RefCredit refunds, exchanges, or Friends with Benefits loyalty program members who keep at least one item from their order.

Items must be returned in sellable condition, unworn, unwashed, and with all tags attached. Please return shoes, handbags, and jewelry in their original boxes or dust bags. Note that Final Sale items, including apothecary, lingerie, hosiery, and vintage, are not eligible for return or exchange.

To complete an exchange online:

1.  **Log In:** Access your Ref account (or create one here using your order email) and go to the [Returns & Exchanges page.](https://www.thereformation.com/order-status?isReturnExchange=true)
    
2.  **Select Items:** Locate your order, click ‘Start an exchange or return,’ and select the new size or color for your item.
    
3.  **Verify Payment:** Ensure a valid credit card is on file to authorize the request (a temporary $0.02 pending charge may appear).
    
4.  **Submit & Ship:** Review your exchange, submit the request, and print your pre-paid shipping label to send the original item back.
    

Reformation monitors returns to identify potential misuse or abuse of our return policies. We reserve the right to refuse service to anyone. Returns received that do not satisfy our return policy are subject to return shipping charges.  
  
Still need help? [Contact](https://reformation.kustomer.help/contact/contact-us-Syi6jHagA) Customer Love.