# default > default knowledge base – help articles and documentation. ## Returns - [What is your return policy?](https://help.thereformation.com/en_us/what-is-your-return-policy-ry51JfnSh.md): What is your return policy Global Returns Policy Returns made within 30 days are free if dropped off and scanned by carrier or returned to store wi - [How do I return an online order?](https://help.thereformation.com/en_us/how-do-i-return-an-order-r1FzyGnH2.md): Returns within the US If you are returning an order from within the US you can either return your item in a store location or follow the steps below Lo - [How can I avoid the return fee?](https://help.thereformation.com/en_us/how-can-i-avoid-the-return-fee-BkHBtxVex.md): The return fee applies to all returned orders with one fee per order Its 8 for US customers see here for international customers To avoid paying the - [How do I return an in-store purchase?](https://help.thereformation.com/en_us/how-do-i-return-an-in-store-purchase-ry8q6eyFR.md): Instore purchases must be returned to a store location within the same country where they were originally purchased To return your instore purchase to a Refo - [Can I return an online order in-store?](https://help.thereformation.com/en_us/can-i-return-my-online-order-in-store-B1lXBdnn.md): Yes Returns must be returned to a store within 30 days after the delivery date Returns are not accepted 30 days beyond the delivery date For online order - [How much do online returns cost outside of the US?](https://help.thereformation.com/en_us/how-much-do-online-returns-cost-outside-of-the-us-H1qgez3H2.md): Return charges are required in some countries Refer to the return policy section above Pickups are not included in this service If duties taxes are includ - [How do I return an item purchased using Afterpay?](https://help.thereformation.com/en_us/how-do-i-return-an-item-purchased-using-afterpay-rkx9yMhrn.md): Afterpay returns follow our standard return process You can create a return by visiting our Order Lookup page Refunds on orders placed using Afterpay will f - [I've returned my order. When will I get my refund?](https://help.thereformation.com/en_us/i-ve-returned-my-order-when-will-i-get-my-refund-H1LEeGhrn.md): Once we receive your return please allow 34 business days for your return to be processed at our factory and then 510 business days for your bank to post the - [How do I select Instant Ref Credit? (US only)](https://help.thereformation.com/en_us/how-do-i-select-instant-ref-credit-us-only-HyVOlfnrh.md): To select an instant Ref Credit Log into your Ref account and head to the Orders and Returns page Select the stuff you want to return then choose - [Are duties and taxes refundable for returns outside the U.S.?](https://help.thereformation.com/en_us/are-duties-and-taxes-refundable-for-returns-outside-the-u-s-Skptxf3Bh.md): Any duties and taxes paid separately are nonrefundable except for orders shipping to Canada - [How do I return a gift?](https://help.thereformation.com/en_us/how-do-i-return-a-gift-HJ7_gVAIp.md): If you were gifted Reformation but it isnt what you had in mind you can return your item instore or online for store credit We are unable to process any ret - [What is the status of my return?](https://help.thereformation.com/en_us/what-is-the-status-of-my-return-ByOLPOfzkg.md): To view the status of your return 1 Go to the Order Lookup page and input your email address and order number If youre logged into your Ref - [I lost the original packaging for my item. Can I still return it?](https://help.thereformation.com/en_us/i-lost-the-original-packaging-for-my-item-can-i-still-return-it-r1H9VFaW0.md): Reformation requires all original tags to be attached to a garment upon return We only require original packaging to be returned if you received your item with - [What if my return is late?](https://help.thereformation.com/en_us/what-if-my-return-is-late-SJDSkGnBh.md): What if my return is late All returns should be in new unworn condition with the tags still attached After 30 days from when you receive your order ite ## Exchanges - [What is your exchange policy? (US Only)](https://help.thereformation.com/en_us/what-is-your-exchange-policy-rkbviRlD6.md): Exchanges can be made anytime before 30 days after your delivery date If you are outside of your return window you will not see an option to create an exchang - [How do I create an exchange in the U.S.?](https://help.thereformation.com/en_us/how-do-i-create-an-exchange-SJlXop9H2.md): How do I create an exchange To create an exchange for orders within the US Click on our Returns and Exchanges page and input your email and orde - [Can I exchange an item from my order?](https://help.thereformation.com/en_us/can-i-exchange-an-item-from-my-order-SJDxmhoS3.md): Can I exchange an item from my order For orders within the US You can If you want to swap an item for a new size or color you can create an exchange - [Can I make an exchange from outside the U.S.?](https://help.thereformation.com/en_us/can-i-make-an-exchange-from-outside-the-u-s-rkY7pW2r2.md): Were sorry but we do not offer automatic exchanges for orders outside the US at this time If you want a different item or size please return the original ## Shipping - [How fast is your shipping?](https://help.thereformation.com/en_us/how-fast-is-your-shipping-H1BymzhB3.md): Most of our orders are shipped within 2 business days of purchase from our sunny Los Angeles warehouse pending availability and credit verification Once your - [Do you offer overnight shipping?](https://help.thereformation.com/en_us/do-you-offer-overnight-shipping-BJPGmMnHn.md): Yes We offer overnight shipping for orders within the US You can select Next Day Air for 4000 USD at checkout See the chart below for delivery information - [Do you offer expedited shipping for international orders?](https://help.thereformation.com/en_us/do-you-offer-expedited-shipping-for-international-orders-H17HQznBn.md): Right now we do not offer expedited international shipping However we ship all international orders via express service so you will receive your order within - [Do you ship to PO boxes?](https://help.thereformation.com/en_us/do-you-ship-to-po-boxes-rJBU7MnHh.md): For orders within the US We ship to PO boxes military APO FPO and DPO destinations Please select the PO Box checkbox in the Address section during checko - [What countries does Ref ship to?](https://help.thereformation.com/en_us/what-countries-does-ref-ship-to-SJODXG3rh.md): Click here to see what countries we currently ship to - [How much does shipping cost?](https://help.thereformation.com/en_us/how-much-does-shipping-cost-Skt7f3Hh.md): We offer free shipping on all orders in the US and all other countries excluding the UK and countries in the Eurozone In the UK and Euro Zone we offer free s - [Do you ship to APO, FPO, and DPO destinations?](https://help.thereformation.com/en_us/do-you-ship-to-apo-fpo-and-dpo-destinations-S1K1XKcp.md): Yes We ship to PO boxes military APO FPO and DPO destinations Please select the PO Box checkbox in the Address section during checkout ## Orders - [What is the status of my order?](https://help.thereformation.com/en_us/what-s-the-status-of-my-order-BJc9Xf3r2.md): For orders within the US you can see the status of your delivery from the Track It link in your shipping confirmation email and see the status of your del - [What if I need to change my order?](https://help.thereformation.com/en_us/what-if-i-need-to-change-my-order-rykb8z2B3.md): Once an order is placed were unable to make any change Sorry about that - [What if I need to cancel an order?](https://help.thereformation.com/en_us/what-if-i-need-to-cancel-an-order-SyrHLGhHh.md): For orders within the US you are able to cancel your order within 30 minutes of placing your order by following these steps 1 Go to Order Lookup 2 En - [What do I do if my package is lost?](https://help.thereformation.com/en_us/what-do-i-do-if-my-package-is-lost-BkwcLM3Hn.md): Oh no If your package has been lost in transit please contact Customer Love right away After an order has been delivered to the correct shipping add - [Are taxes included in my order total?](https://help.thereformation.com/en_us/are-taxes-included-in-my-order-total-Hk2jUz2B2.md): For orders within the US Taxes are calculated based on the items ordered your shipment destination and the value of your purchase and are added to your or - [Does Ref charge any additional fees?](https://help.thereformation.com/en_us/does-ref-charge-any-additional-fees-HJllvznHn.md): In some cases you will see Fees listed along with duties and taxes when selecting to prepay at checkout Additional fees when applicable may include customs - [How are duties and taxes calculated?](https://help.thereformation.com/en_us/how-are-duties-and-taxes-calculated-HJgTIMhS3.md): Duties and taxes are calculated based on the items ordered where they were made your shipment destination and the value of your purchase and are added to you - [What does it mean if an item is Waitlisted?](https://help.thereformation.com/en_us/what-does-it-mean-if-an-item-is-waitlisted-rJQXwz2rh.md): If an item is Waitlisted it means that we will most likely be making more Sign up with your email and let us know your preferred color and size We will email - [Do you offer gift wrapping or a gift message?](https://help.thereformation.com/en_us/do-you-offer-gift-wrapping-or-a-gift-message-B1grPG2Hh.md): Sorry we dont offer a gift option yet - [How do I shop the website if I’m shipping to a destination outside of the U.S.?](https://help.thereformation.com/en_us/how-do-i-shop-the-website-if-i-m-shipping-to-a-destination-outside-of-the-u-s-HkY5KG3B3.md): Select the country where you will be shipping your order from the dropdown in the top left corner If youre on a mobile device click the three lines in the le - [What currency do you use for your prices?](https://help.thereformation.com/en_us/what-currency-do-you-use-for-your-prices-SkLhYGhH3.md): We display and collect payments in the local currency when you select your shipping country You will be charged in the currency listed at checkout Reformat - [Does Ref stuff ever go on sale?](https://help.thereformation.com/en_us/does-ref-stuff-ever-go-on-sale-SJmMqGhBn.md): Sales help our business stay sustainable by ensuring the sellthrough of all our inventory Sign up for our newsletter to find out the next time we have one - [Do you offer discounts?](https://help.thereformation.com/en_us/do-you-offer-discounts-S138yGUKn.md): Were not offering any promos or discounts at this time however you can get 10 off a fullprice order if you sign up to receive emails and texts You can do t - [What if something I ordered arrived damaged?](https://help.thereformation.com/en_us/what-if-something-i-ordered-arrived-damaged-Hy8KUGhBn.md): Oh no Contact us right away ## Pre-Orders - [How does pre-order work?](https://help.thereformation.com/en_us/how-does-pre-order-work-B1453fhB2.md): Full payment is due at checkout to secure your size and style of a preorder item When the item arrives at our warehouse we will ship it within two business d - [How do I know if an item is a pre-order?](https://help.thereformation.com/en_us/how-do-i-know-if-an-item-is-a-pre-order-H1JonM2rn.md): All preorder items will be clearly marked as preorder and an estimated shipping date will display on the product page your order page cart and checkout - [When will I be charged for my pre-order?](https://help.thereformation.com/en_us/when-will-i-be-charged-for-my-pre-order-HklpMhBn.md): If using a credit or debit card you will be charged once your item ships or within five business days of placing the orderwhichever happens first If youre u - [When will my pre-order item ship?](https://help.thereformation.com/en_us/when-will-my-pre-order-item-ship-Hk5h2z2Bh.md): You will receive an automatic email with tracking information to the email address associated with your order when it ships - [Why should I pre-order an item?](https://help.thereformation.com/en_us/why-should-i-pre-order-an-item-HJof2G3Sn.md): Our stuff sells out pretty fast so purchasing an item on preorder secures that super special thing in your size and style before its totally gone - [What is the return policy on pre-order items?](https://help.thereformation.com/en_us/what-is-the-return-policy-on-pre-order-items-SkytTz2B2.md): All preorder items follow our standard return policy You can read more about the details here - [Can I cancel my pre-order?](https://help.thereformation.com/en_us/can-i-cancel-my-pre-order-BJOjCG3rn.md): You can cancel within 30 minutes of placing the order To cancel an order go to Order Lookup enter your email and order number click Cancel Order and then ## Payment & Credit - [What payment methods are available to me?](https://help.thereformation.com/en_us/what-payment-methods-are-available-to-me-ByQBcfhHn.md): We offer over 35 different payment methods Major payment methods like Visa Mastercard American Express Paypal and Diners are offered in over 100 countries - [What is an e-gift card?](https://help.thereformation.com/en_us/what-is-an-e-gift-card-rJhw5z3Bn.md): An egift card is a credit that you can apply to a purchase You can redeem an egift card at checkout or apply it to your account under Payment Info for US o - [Where can I purchase a Reformation e-gift card?](https://help.thereformation.com/en_us/where-can-i-purchase-a-reformation-e-gift-card-SkGFqf3B2.md): If youre in the US you can purchase an egift card here Egift cards cannot be used to purchase another egift card - [How do I redeem my e-gift card?](https://help.thereformation.com/en_us/how-do-i-redeem-my-e-gift-card-H1tWwQrr6.md): To add your egift card to your Ref account follow these steps Log into your Ref account and click My Account Select Payment from the lefth - [Do you offer e-gift cards for customers outside of the U.S.?](https://help.thereformation.com/en_us/do-you-offer-e-gift-cards-for-customers-outside-of-the-u-s-Hy965zhrh.md): Right now egift cards are only available to customers shipping within the US - [Where do I enter a promo code?](https://help.thereformation.com/en_us/where-do-i-enter-a-promo-code-Hy2RqG3S2.md): Select View Bag before checkout to enter your promo code - [What is Afterpay?](https://help.thereformation.com/en_us/what-is-afterpay-B1kxsf2Sh.md): Afterpay is a service that offers you the ability to make purchases now and pay for them in four equal installments due every two weeks without any interest - [Can I use Afterpay if I’m outside of the US?](https://help.thereformation.com/en_us/can-i-use-afterpay-if-i-m-outside-of-the-us-rkiPjfnrn.md): Afterpay is only offered to our customers who have a US or Australian billing address a US or an Australian Visa or Mastercard credit or debit card and a US - [Can I use another form of payment with Afterpay?](https://help.thereformation.com/en_us/can-i-use-another-form-of-payment-with-afterpay-HyAdsz3Sn.md): Yes you can also use a Reformation egift card with Afterpay to pay for your purchase as long as your order total is between 100 USD and 100000 USD and doesn - [Does Ref offer Klarna?](https://help.thereformation.com/en_us/does-ref-offer-klarna-S1QcOK7ST.md): Yes Ref offers Klarna in the following countries If your country is not listed below Klarna will not be available Please see the list below of countrie ## Sustainability - [Who can I contact to learn more about your sustainability practices?](https://help.thereformation.com/en_us/who-can-i-contact-to-learn-more-about-your-sustainability-practices-Hy6sgmhH3.md): Check out the Who We Are section here to learn more about our business values and practices the impact of fashion and our products If you still have question - [How do you choose the materials to use?](https://help.thereformation.com/en_us/how-do-you-choose-the-materials-to-use-Bky5YQ3S3.md): The materials we use have a big impact on the sustainability of our clothes Up to 23rds of the sustainability potential in fashion is focused at the raw mater - [How do you verify that your certifications are actually legit?](https://help.thereformation.com/en_us/how-do-you-verify-that-your-certifications-are-actually-legit-SJijYXnB3.md): We think its important to have traceability throughout the supply chain for all our stuff That means knowing who makes our products every step of the way We - [What is Refscale?](https://help.thereformation.com/en_us/what-is-refscale-r1UfcQ2rh.md): RefScale is our internal lifecycle tool It tracks our environmental footprint by adding up the pounds of carbon dioxide emitted gallons of water we use and p - [What is Reformation doing to help fight climate change?](https://help.thereformation.com/en_us/what-is-reformation-doing-to-help-fight-climate-change-HyLNc7hSn.md): Sustainability is at the core of everything we dofrom our factory in Los Angeles to our fabrics packaging and retail stores Were committed to pushing the i - [What is Climate Positive?](https://help.thereformation.com/en_us/what-is-climate-positive-ByLL5mnH2.md): Climate positivity goes beyond the achievement of net zero carbon emissions to actually create an environmental benefit by removing more carbon dioxide from the - [What is a carbon offset?](https://help.thereformation.com/en_us/what-is-a-carbon-offset-HyMu5XhBn.md): Carbon offsets are a way to compensate for carbon emissions by investing money in projects that cancel out the emission of carbon dioxide from a certain activit - [What is circularity?](https://help.thereformation.com/en_us/what-is-circularity-rkr5c73S2.md): Circularity goes beyond the linear model of takemakedispose to create an economy that aims to restore itself The idea is that instead of following a straight - [What is deadstock?](https://help.thereformation.com/en_us/what-is-deadstock-ryVjc72Sh.md): We define deadstock as old leftover and overordered fabric from other designers and fabric warehouses We have a verification process in place to ensure that - [Is deadstock fabric certified “clean”?](https://help.thereformation.com/en_us/is-deadstock-fabric-certified-clean-Hyrh97nS2.md): Unfortunately since we are rescuing fabric that would otherwise end up in the landfill we dont know much about itwhich means that it probably isnt clean c - [Why do deadstock fabrics always have such large RefScale savings?](https://help.thereformation.com/en_us/why-do-deadstock-fabrics-always-have-such-large-refscale-savings-ryEa9mnH2.md): Since we look at deadstock as fabric that would otherwise be thrown away we dont take into consideration the water and environmental impact it took to create - [What is microfiber pollution?](https://help.thereformation.com/en_us/what-is-microfiber-pollution-ryfAq73r3.md): Microfiber pollution happens when clothes made with plastic shed tiny pieces of plastic called microfibers Microfibers are too small to be filtered out by wast - [What are you doing to reduce microfiber pollution?](https://help.thereformation.com/en_us/what-are-you-doing-to-reduce-microfiber-pollution-r12CcXnBh.md): At Ref we use recycled synthetics to lessen our environmental impact but these still shed microfibers too We are constantly working on staying up to date with - [What can I do to reduce microfiber pollution?](https://help.thereformation.com/en_us/what-can-i-do-to-reduce-microfiber-pollution-H1ikom2S2.md): Clothes tend to shed microfibers when they are agitated which usually happens in the washing machine That means that if you gently hand wash your synthetic clo - [How do you choose which facilities/suppliers to work with?](https://help.thereformation.com/en_us/how-do-you-choose-which-facilities-suppliers-to-work-with-ry4MiX3rh.md): We look at several different factors when it comes to choosing where we make our clothes like quality price speed reduced environmental impact and working - [How many facilities/suppliers do you work with?](https://help.thereformation.com/en_us/how-many-facilities-suppliers-do-you-work-with-Hye7oQnBn.md): To learn more about our partner factories and our onboarding process please visit Our Factories page Our facilities list is published twice a year on our webs - [How do you ensure that workers in your supply chain are treated fairly?](https://help.thereformation.com/en_us/how-do-you-ensure-that-workers-in-your-supply-chain-are-treated-fairly-SyS8s7nBh.md): All of our partnered facilities participate in annual thirdparty social compliance assessments These assessments help to evaluate overall compliance with loca - [What do you do when a facility doesn’t meet your requirements?](https://help.thereformation.com/en_us/what-do-you-do-when-a-facility-doesn-t-meet-your-requirements-BkyvsX3Bh.md): We take compliance seriously so when a facility falls short of our expectations or local laws we prioritize active continuous improvement root cause analysis - [Why do you manufacture some stuff outside of the US?](https://help.thereformation.com/en_us/why-do-you-manufacture-some-stuff-outside-of-the-us-SyVYjQhSh.md): When it comes to choosing where we make our clothes we look at a number of different factorsquality price speed reduced environmental impact and working co ## Size & Fit - [How do I know which size will fit me best?](https://help.thereformation.com/en_us/how-do-i-know-which-size-will-fit-me-best-SJ4vJX3rh.md): Our size guides serve as a general guideline for helping you find your size in Ref You can view all of our size guides here Our silhouettes vary from slim - [How do I take my own measurements?](https://help.thereformation.com/en_us/how-do-i-take-my-own-measurements-H1591mnS2.md): Bust measurement Measure your bust by placing the tape measure 12 inches below your armpit on one side guiding it around your back and ending back where you - [Is Reformation true to size?](https://help.thereformation.com/en_us/is-reformation-true-to-size-H1A2Jm3Hn.md): We get this one a lot Though our garments are true to size all bodies are different You can always reference our sizing guide which features our general gar - [Do Reformation jeans run small?](https://help.thereformation.com/en_us/do-reformation-jeans-run-small-SJ8gxXnr2.md): We created another size guide for denim because finding jeans is hard Our guide includes exact inseam details plus more product and fit information Generall - [Can I order a custom dress for my wedding, bridal party, or just because?](https://help.thereformation.com/en_us/can-i-order-a-custom-dress-for-my-wedding-bridal-party-or-just-because-H1WNlQ2S3.md): Unfortunately we do not offer custom dresses as we dont have the production capacity to make it happen just yet Please let us know if you have any questions - [Is Reformation sizing in US sizes?](https://help.thereformation.com/en_us/is-reformation-sizing-in-us-sizes-ryXHe7hB2.md): Ref sizing will always be shown in US sizes for all locations except the UK which shows UK sizing - [Does Ref offer petite sizing?](https://help.thereformation.com/en_us/does-ref-offer-petite-sizing-ByLN_CuT6.md): A perfect fit is the most important part of buying clothes Our petites collection is specifically designed for Ref babes 53 and under Refs petite clothes ## Garment Care - [My garment care tag says "Green Dry Clean". What does that mean?](https://help.thereformation.com/en_us/my-garment-care-tag-says-green-dry-clean-what-does-that-mean-Bk99ZG2rh.md): Garments with this care tag need to be professionally dry cleaned 85 of dry cleaners use a nasty chemical called Perc thats linked to respiratory issues - [My garment care tag says "Hand Wash". How do I do that?](https://help.thereformation.com/en_us/my-garment-care-tag-says-hand-wash-how-do-i-do-that-B17fMMnHh.md): Fill a sink with cold water and add a tablespoon of delicate soap Scan the label and choose a plantbased detergent free of fragrance optical brighteners chl - [Can I steam or iron my Ref item?](https://help.thereformation.com/en_us/can-i-steam-or-iron-my-ref-item-r1nIzG2Bh.md): A lot of fabrics can be steamed or ironed on a low setting but we recommend you test a small area first on the least visible location of the garment Use a dry - [How should I clean my leather shoes?](https://help.thereformation.com/en_us/how-should-i-clean-my-leather-shoes-r19dGG3r2.md): Start by brushing off dirt and dust on your shoes with a damp cloth or soft brush Then we recommend using an allnatural cleaner to help restore the original t - [How do I get the most wear out of my shoes?](https://help.thereformation.com/en_us/how-do-i-get-the-most-wear-out-of-my-shoes-Bygcff3r3.md): An ecofriendly spray will protect your shoes from water liquid oils dust or just plain fading Before wearing your shoes for the first time we recommend s - [I got my leather/suede shoes wet - what do I do?](https://help.thereformation.com/en_us/i-got-my-leather-suede-shoes-wet-what-do-i-do-Byahzznr2.md): We dont recommend wearing your leather or suede shoes in extreme weather conditionsespecially rainbecause they arent meant to get wet If your shoes get wet - [My garment care tag says "Wash Cold". What does that mean?](https://help.thereformation.com/en_us/my-garment-care-tag-says-wash-cold-what-does-that-mean-SkeEzM2Sn.md): Select cold water and a delicategentle setting on your washer and always wait until you have a full load to reduce water waste Scan the label and choose a pla